GOVERNANCE

03
Committed to each one of our employees!

Sustainability
management

Monitoring of the company’s sustainability issues is led by the Chief Executive Officer and the Corporate Sustainability Committee who report periodically to the Board of Directors, who in turn oversee company Environmental, Social and Governance (ESG) issues on a regular basis. In addition, the strategic and ongoing management of these issues is carried out by Corporate Sustainability Management under the VP of American Operations and the sustainability teams of each Subsidiary.

Corporate Sustainability
Committee

Corporate sustainability
strategy

The main objective of our Strategy is to provide guidance to our stakeholders on the various initiatives we have undertaken to achieve a sustainable business model.

Progress

80%

0% 100%

Ethical and transparent
management

Ethical management

Ethical and transparent management as declared in our Code of Conduct brings together the main values and principles defined in our internal policies. It is a tool that guides everything–fromour products, our operations, to the type of behaviour required in our professional work and decision making. It links to additional policies like our Organizational Values and Business Principles Policy, our Crime Prevention Policy and our Internal Regulations- documents that guide our actions and promote best practice across our group of companies.

Digital ethics hotline

In 2012, we set up a whistleblowing channel which has since expanded into a digital ethics hotline. This is an anonymous communication channel where incidents contrary toour values and ethics can be reported in a secure and confidential manner. It is also a useful tool for alerting the company to possible fraud and corruption. At the same time, the channel has safeguards to prevent its inappropriate or malicious use to damage people’s honor. During the reporting period, a total of 7 complaints were received through this channel. They were duly investigated and 100% resolved through internal control improvements and action plans.

Human rights
and business

As part of our organizational focus and in direct relation to our purpose, our Corporate Human Rights Policy declares our commitment to understanding, respecting and protecting the rights of people. This is inline with international guide lines we have adopted in the context of our corporate responsibility, including the United Nations Universal Declaration of Human Rights of 1948,together with their Guiding Principles on Business and Human Rights of 2011. We have also adhered to the Chilean Global Compactsince January 2016 and the Mexican Global Compact since February 2014.

Risk
management

Integrated risk management is essential to achieving our business mission as it enables us to proactively identify, prevent, control and mitigate situations that could significantly damage our sustainability, company reputation and the social responsibility of our business.

Residual risk. Inherent risk. Number
of risks by Type

Regulatory
compliance

One of the priorities of our Corporate Sustainability Strategy is a regulatory compliance system which we have had in place since 2019, forming the basis of our business model.
In order to generate an environment of trust and reference at industry level, this level of compliance must cut across the entire company. Here high management standards are imperative for ongoing strict compliance as regulatory systems differ in each country where we operate.